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Payment and Shipping Information:
1. Is it safe
to use my credit card?
Yes! We accept all major credit cards via our
secure server. All credit card
information is secure using the highest level of encryption upon
being submitted to our secure server.
2 .
How can I contact you?
If you have questions or would like to place an order via
the telephone we can be reached toll free at our international
office by calling 1-800-347-7594 (United States and Canada
residents only) or for customers in Europe, Middle East, etc...
you may reach us at via
email at
sales@ribbonwarehouse.com
3 . What
payment methods do you accept?
We accept Visa, MasterCard, Discover, and American Express credit
cards.
4.
What are your hours?
Our internet division processes orders Monday - Friday
from 7AM -
7PM Eastern Standard Time.
5.
Am I charged tax?
We have an office located in New York thus requiring us
to charge a sales tax of 8.75% to New York residents. We
also have an office in NC
thus requiring us to charge a sales tax of 6.75% to North Carolina
residents.
6 .
What are my shipping options?
Please click on the shipping button at
the top of the screen for details regarding production times,
transit times, and shipping costs.
7 .
What is you return policy?
Ribbon Warehouse wants you to be satisfied with your purchases.
However, in the event you are not satisfied with your purchase, we
will honor returns only if the personalized item was
imprinted incorrectly. You will receive the refund as a credit to your credit card for
the purchase price of the product you return.
All non personalized items have a 15% restocking fee, you are
responsible for all return shipping charges and we do not give
credit for the initial shipping charges. All returns must be received back within 30 days of receipt of the item or it will be shipped back to you at your expense.
8.
Where do you ship
from?
Your order will ship from our New York office.
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